Dr ITM Limited addresses its client’s business challenges through its robust delivery infrastructure. With multi-geography capabilities, comprehensive IT solutions, technological knowledge and experienced professional staff, we deliver high performance services augmenting strategic business processes and operations of our clients.
Operating from secure and safe facilities through a redundant IT infrastructure with adequate provisions for Disaster Recovery/Business Continuity (DR/BC), Dr ITM Limited offers highest levels of services. By offering 24*7 service desk we help our clients deliver uninterrupted services.
Highlights of our BPO infrastructure are:
- 24*7 customer service support via chat/web/email/voice
- Redundant T1 lines for high-speed connections
- Disaster Recovery arrangements with industry standard Mean time to Recovery
- Secure and encrypted VPN data transfer between client and offshore centres
- Firewalls equipped with intrusion detection services
- Power failover and UPS to ensure zero business interruption
- Secured access to work stations, single sign on Desktops
- Admission to work facilities tracked and monitored using badge entry and CCTV
- All employees sign confidentiality agreements and Non-disclose agreements
- Audio/Video conferencing available
- Enterprise wide backup and recovery processes in place
Technical Support Services
Dr ITM Limited have experienced technical support team, who apart from having technical knowledge are excellent customer support representatives. Read more…
Data Center Services
Make people feel the most valued person of the company with our world-class recognition awards and programs. Read more…
Network & Security services
Dr ITM Limited is service provider catering to security and system challenges within enterprises. We offer end-to-end services for security and system applications. Read more…
Open Source Development
Dr ITM Limited uses a open source solutions based on a wide range of open source technologies. Our end-to-end approach combined. Read more…
Application Development
We have more than 25 years experience, we have helped transform businesses worldwide by developing robust and scalable applications. Read more…