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Our Technology

Overview

Dr ITM Limited addresses its client's business challenges through its robust delivery infrastructure. With multi-geography capabilities, comprehensive IT solutions, technological knowledge and experienced professional staff, we deliver high performance services augmenting strategic business processes and operations of our clients.

Operating from secure and safe facilities through a redundant IT infrastructure with adequate provisions for Disaster Recovery/Business Continuity (DR/BC), Dr ITM Limited offers highest levels of services. By offering 24*7 service desk we help our clients deliver uninterrupted services.

Highlights of our BPO infrastructure are:

  • 24*7 customer service support via chat/web/email/voice
  • Redundant T1 lines for high-speed connections
  • Disaster Recovery arrangements with industry standard Mean time to Recovery
  • Secure and encrypted VPN data transfer between client and offshore centres
  • Firewalls equipped with intrusion detection services
  • Power failover and UPS to ensure zero business interruption
  • Secured access to work stations, single sign on Desktops
  • Admission to work facilities tracked and monitored using badge entry and CCTV
  • All employees sign confidentiality agreements and Non-disclose agreements
  • Audio/Video conferencing available
  • Enterprise wide backup and recovery processes in place

Technical Support Services

Dr ITM Limited have experienced technical support team, who apart from having technical knowledge are excellent customer support representatives.

Data Center Services

Make people feel the most valued person of the company with our world-class recognition awards and programs

Network & Security services

Dr ITM Limited is service provider catering to security and system challenges within enterprises. We offer end-to-end services for security and system applications.

Open Source Development

Dr ITM Limited uses a open source solutions based on a wide range of open source technologies. Our end-to-end approach combined ..

Application Development

We have more than 15 years experience, we have helped transform businesses worldwide by developing robust and scalable applications.